Electric vehicles (EVs) are becoming more popular in Malaysia, offering eco-friendly and cost-saving benefits. However, EV owners face unique challenges, especially when their car breaks down or runs out of battery. This is where roadside assistance comes in. But what exactly does roadside assistance cover for EVs, and how does it differ from regular car insurance? Let’s break it down in the simplest way possible.
What is Roadside Assistance for EVs?
Roadside assistance is a service that helps drivers when their car breaks down. For EV owners, this service includes specific solutions like battery charging, towing, and specialized repairs.
Why Do EV Owners Need Roadside Assistance?
EVs have different components compared to petrol or diesel cars. Here are some common situations where roadside assistance is essential:
- Battery Depletion – If your EV runs out of charge, a roadside service provider can help with emergency charging or towing.
- Flat Tyres – Like any car, EVs can get flat tyres, and not all models come with a spare tyre.
- System Malfunctions – EVs rely heavily on software and electrical systems, which may require expert diagnosis and repair.
- Charging Equipment Issues – If your charging cable is faulty, some insurers cover replacement or assistance.
- Accidents & Breakdowns – EVs require specialized towing to avoid damaging the battery and electrical systems.
What Does Roadside Assistance Cover for EVs?
Different insurance companies offer various levels of roadside assistance, but the most common services include:
- Towing Service – If your EV breaks down, insurers provide flatbed towing to the nearest repair center. Regular tow trucks can damage an EV’s drivetrain, so flatbed towing is a must.
- Emergency Battery Charging – Some providers offer mobile charging services to give your EV a small boost to reach the nearest charging station.
- Flat Tyre Assistance – Help with tyre replacement or temporary repairs.
- Jump-Start Service – While EVs don’t have a traditional engine, they still have a 12V battery for essential functions like lights and locks.
- Lockout Assistance – If you get locked out of your EV, roadside assistance can help you regain access.
- Fuel Delivery (for Hybrid EVs) – If you own a plug-in hybrid vehicle (PHEV), some providers include emergency fuel delivery.
How is EV Roadside Assistance Different from Regular Cars?
| Feature | Regular Car Roadside Assistance | EV Roadside Assistance |
| Towing | Standard tow truck | Requires flatbed tow truck |
| Battery Issues | Jump-start service | Mobile charging for EV battery |
| Fuel Delivery | Petrol or diesel refuel | Not applicable for full EVs |
| Software Issues | Not common | Specialized support for EV software problems |
| Charging Problems | Not applicable | Assistance with broken charging cables or charging station issues |
How to Choose the Best Roadside Assistance for Your EV?
Here are simple steps to find the best roadside assistance plan:
- Check Your Insurance Policy
Some insurance companies include EV roadside assistance as part of their comprehensive coverage. Always review your policy details before purchasing additional coverage. - Look for Specialized EV Support
Not all roadside assistance providers are equipped to handle EV-specific issues. Ensure your insurer has experience with electric vehicles. - Consider Emergency Charging Services
Mobile charging is a valuable feature that can save you from being stranded. Check if your provider offers this service. - Compare Service Areas
Some roadside assistance services only operate in major cities. If you frequently travel long distances, choose a provider with nationwide coverage. - Look for Additional Perks
Some insurers offer perks like free towing within a certain distance, hotel stay coverage, or transport assistance if your car needs repairs.
Final Thoughts
Roadside assistance for EVs is crucial, as electric vehicles have different needs compared to traditional cars. From emergency charging to flatbed towing, a good insurance policy can keep you safe on the road. If you own an EV, make sure your insurance plan includes comprehensive roadside assistance, so you’re always covered in case of unexpected breakdowns.
By understanding your roadside assistance options, you can drive with confidence, knowing that help is just a call away.